Privacy Policy

---

Proudley Designed Gardens Limited

We are Proudley Designed Gardens Limited, a company registered in England and Wales. Our company registration number is: 16242030

Registered office address is: 31 Chapel Lane, Ravenshead, Nottinghamshire, NG15 9DA

Contact Information:

You can email us on studio@proudleydesignedgardens.co.uk

Write to us at: 31 Chapel Lane, Ravenshead, Nottinghamshire, NG15 9DA

Call us on 07595625252

We are committed to protecting your privacy and handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The types of personal information we collect: 

We currently collect and process the following information:

·  Personal identifiers 

·  Contact information (email address, phone number, postal address

·  Characteristics (such as design preferences and lifestyle details relevant to your project)

·  Communication logs (emails, phone calls, messages, and consultation notes)

·  Design briefs and project details 

·  Home Address (Including the address where the design work will be conducted if different from your primary address)

·  Before and after photographs of garden projects - no identifiable addresses are shown in any published images

How do we collect your personal information and why do we have it:

Most of the personal information we process is provided directly by you for one of the following reasons:

·  To respond to enquiries, provide quotations, and manage client relationships

·  To deliver garden design and consultancy services

·  To manage bookings and communications

·  To improve our website, services, and marketing performance

·  To send relevant updates or marketing materials (only if you have opted in)

·  To comply with legal and regulatory obligations

We use the information you provide to:

·  Contact you following your initial inquiry

·  Manage your project through our pipeline

·  Assist you and bring the project to tender, if required, even after the design work is completed

Legal Basis for processing 

We process personal data under the following lawful bases:

·  Contractual necessity - to perform our agreement with you

·  Legitimate interests - for business administration, service improvement, and marketing activities

·  Consent - where you have given explicit consent (e.g., subscribing to marketing emails)

·  Legal obligation - when required by law or regulation

Data Sharing and Third Parties

We will never sell your personal information; However, we may share information with trusted third parties who help us operate our business, these include:

·  Web Hosting – GoDaddy – Website hosting and security 

·  Email – Microsoft Outlook – Communication and correspondence

·  Analytics – Google Analytic – Understanding website performance 

·  Advertising – Meta Ads, Google Ads – Marketing and audience targeting

·  Email Marketing – Mailchimp – Sending newsletter and updates 

All third-party providers act as data processors and are required to keep your information secure and use it only for their contracted purpose.

Cookies and Tracking Technologies

Our website uses cookies and tracking technologies (including Google Analytics and Meta Pixel) to monitor site traffic and measure engagement.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

How We Store and Protect Your Data

Your data is stored securely on password-protected systems and encrypted cloud storage.

We take appropriate measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information.

We retain data only for as long as necessary for the purposes for which it was collected or as required by law.

Your Data Protection Rights

Under UK GDPR, you have the following rights:

·  Access - to request a copy of the personal data we hold about you

·  Rectification - to request correction of inaccurate or incomplete information

·  Erasure - to request deletion of your data (“right to be forgotten”)

·  Restriction - to request limitation of data processing

·  Objection - to object to processing based on legitimate interests

·  Data portability - to request a copy of your data in a commonly used format

If you wish to exercise any of these rights, please contact us at studio@proudleydesignedgardens.co.uk

How To Complain

If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):

The ICO’s address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO Helpline number: 0303 123 1113

ICO Website: www.ico.org.uk